The basic goal of keeping customers satisfied has always been at the heart of Customer Services. Back in the days, it meant taking occasional phone calls from an upset customer & assuring them of resolving their issues. Things aren’t the same in the modern days.
The biggest change in customer service is the sheer number of channels through which people can contact your business. Instead of just phone calls and emails, customers can now reach you via social media, video call, text message, or even live chat.
The rate at which it’s been accepted across the corporate world, you can’t simply overlook it. It’s no more an option to update your skills and use the latest tools and technology in order to provide the best customer service to the customers. You’ve got to stay in the game!
Here are a few customer service trends that I think will rule this year & beyond